Holon
July 2, 2006
Manager's Office
UK Travel Agency
1 Mota Gor Street
Holon
Dear Sir / Madam,
It has been a tradition in my family to go on a vacation every summer. This summer, two weeks ago, I took part in an organized tour on my last vacation. I expected to have a graet time but instead, I was disappointed. I wish to complain about the vacation you had recommended and the misleading information we got.
First of all, I would like to express my disappointment from the hotel you have chosen. The service was bad, the meals were unsatisfactory and the rooms were dirty. In addition, our articles were stolen while we were at the small swimming pool. It can be said that your hotel was not as good as what you led me to believe.
Second of all, I would like to express the opposition I feel about the guide we got. He was very impatienced and moody. For example, whenever my sister asked him a question about the sites we saw, he got upset and started yelling on my sister. Furthemore, I could notice that his explanations were not comprehensible although he tried to interest us.
To conclude, I sincerely hope that you will take action to correct the issue. I hope that you will change the information in your website inspite of renovate that hotel, an action that will cost a lot of money to execute since a new pool, the materials etc, cost a lot of money together. As a result of this case, I would appreciarte a refund.
I look foward to your reply.
Sincerely yours,
Mario Luiejy.
Please correct your work!
(80)
Daphna
